Every item includes signed for delivery included to Zone A UK Mainland (England & Wales). The courier charges extra carriage to other zones, please contact us for a delivery quote to other zones such as the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands
How is an order packaged?
Orders are sent out in the most appropriate sized box depending on the quantity of items, size and weight. The packaging material is mainly thick impact resistant foam or wrapping which give great protection in transit. The products are packaged well and very securely and it is very rare we suffer any breakages except if the order has been mishandled by the courier
When can I expect to receive the order?
We contact all customers when the order is ready to arrange a convenient day for delivery and the order should be delivered on the day between 9am - 5pm
What days can products be delivered?
The order can be delivered on a Tuesday, Wednesday, Thursday or Friday using the 9am-5pm service as standard for all courier deliveries. If you require before lunchtime delivery or other express delivery options please contact us prior for pricing
Can I save on postage if I buy more than one product?
Yes our online shop will work out any overall saving and apply the discount
Can I pickup the product(s) from the Essex workshop?
Collections are by appointment only so that we can ensure that there will be someone available when you visit. Please contact us in advance so this can be arranged. We can also provide the workshop address and directions
Guidance for accepting and signing for the order on delivery day:
We would advise customers to check the order over before signing for it to ensure there are no signs of damage or anything else that you deem to be unacceptable. During transit the courier is responsible for any damage to the order but when you sign for the order the customer accepts that the product was delivered in an undamaged and acceptable condition
In the rare and unlikely event that an order is delivered in damaged or unacceptable condition we would advise that you either reject the item, sign for it as “Damaged in transit” and call us within 24 hours if possible. You can also sign for the order as "unchecked" if you were not given appropriate time to check the order over by the courier